Behavioral Health Performance Review

Following a competitive procurement, Public Consulting Group, Inc. (PCG) was engaged to review DHSS’ behavioral health services. DHSS’ behavioral health programs are administered primarily by the Division of Behavioral Health, but service components that impact the behavioral health system can also be found in other program units throughout the Department. The Division of Health Care Services and the Division of Public Assistance also play an administrative role in limited aspects of the behavioral health system.

PCG was tasked with 13 distinct review objectives spanning all facets of the Department’s behavioral health system. The study began in November 2014 and encompassed reviews of available data and reports, site visits to behavioral health provider and agency offices throughout the state, attendance at public forums, and interviews with state staff, behavioral health providers, and stakeholders.

Key findings and recommendations are summarized into the following categories:

Maximizing Revenue
Lowering Costs
Improving Service
Improving Administrative Functions

The review highlights several areas where statutory or regulatory changes should be considered. For a table of recommendations, please click on the following link:

Table of Potential Statutory and Regulatory Changes